Customer Care Representative (Credit Collection) (2)

Lagos Job Description:

Resolve Customer Queries

* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics;

Promote Company Products and Services

* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries

Reports

• Document actions taken to resolve client problems.
• Generate periodic reports and other ad-hoc reports as requested by team lead
• Ensure effective and efficient administration and performance of credit and collection functions
• Maintain professional business relationship with customers, collection agencies and trade organizations
• Develop and administer credit and collections programs

Job Conditions:

Extended work hours including shifts and weekends Normal MTN office environment

Reporting To: Credit Vetting Supervisor (Credit Collection) Required Skills:

1-2 years relevant work experience in the service industry Employment Status :

Permanent Qualification: First Degree

This vacancy expires on 14/7/2009

If interested in this position click HERE to apply immeditately