LATEST JOB VACANCIES: MTN

Job Title (MTN)

Quality Assurance Officer (Process)

Department:

Customer Relations

Location:

Lagos
Job Description:


* Effectively execute stated policies and procedures in respect of quality and performance management.
* Routinely monitor transactions performed by process owners to identify non-compliance.
* Assist in the application of practical performance boosters
* Participate in day-to-day performance and quality monitoring exercise
* Assist in facilitating performance review processes ensuring objectivity, precision and promptness
* Proactively assist in identifying environmental constraints to quality delivery
* Analyse, summarize and review data; report findings, interpret results and make recommendations
* Generate relevant reports
* Perform other task as required by line manager
* Actively assist line managers in the development of team and individual quality and performance standards
* Facilitate target setting and performance contract development for all employees
* Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
* Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey

Job Conditions:

Normal MTNN working conditions. Minimum qualification is 2.2 or equivalent
Reporting To: Quality Assurance Team Lead

Required Skills:
2 years general work experience – preferably within client environment
Employment Status :
Permanent

Qualification:
First degree

This vacancy expires on 22/9/2009

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