LATEST JOB VACANCIES

Business Analyst (Customer Intelligence) MTN

Department:

Customer Relations

Location:

Lagos


Job Description:


Business Analysis

* Identify business needs / project opportunities; and / or audit existing policies, procedures, practices and technology
* Develop and document / enhance business processes
* Continually find ways to streamline PPP’s and align them to business

strategy/ international best practice
* Develop report specifications to obtain data as required from various data

sources
* Identify issues and generate insights for strategic decision making
* Coordinate and prepare data/ schedules as required to support business plans/

objectives
* Develop, coordinate, manage and conduct research studies
* Generate periodic data forecasts as required (e.g. customer data, competitive info , call volumes, etc)
* Generate periodic reports to assist management decisions
* Process consultation
* Project Management/ Project Involvement
* Assist with planning/management of projects/ initiatives in line with
recommended models
* Assist in the facilitation and coordination of various initiatives
* Assist with project integration management across assigned departments/ within business area


Job Conditions:


Normal MTNN working conditions.

Minimum qualification is 2.2 or equivalent
Reporting To: Business Planning Manager - Customer Intelligence
Required Skills:


* 4 years work experience of which 2 years in formal business analysis or consulting
* Experience in project administration/coordination preferably in applicable business area


Employment Status :

Permanent

Qualification:

First degree in a related discipline

This vacancy expires on 24/9/2009

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