Jobs at Savannah Bank Nigeria: Graduates & Experienced Bankers

Savannah Bank of Nigeria Plc, have commenced the process of re-opening the bank to our customers.

The Central Bank on 20th febuary, 2009 restored the operating license of Savannah Bank, calling on the managers of the bank to take necessary measures to re-open the bank to the public as soon as possible.

Savannah Bank is now recruiting Graduates and Experienced Professionals at all levels.

Passion for what we do is what makes us different. Our people have a genuine commitment to our service culture.

Our working environment is often described as both challenging and rewarding.

Graduates and Experienced Bankers are welcomed to submit their resume online to signify an interest in joining our bank.

How to Apply

Apply by uploading your CV to our CV Database.

ONLY candidates that demonstrate the relevant skill sets for this role will be contacted. You can only upload your CV once, but login at anytime to update it.

IF INTERESTED IN THIS OPPORTUNITY, CLICK HERE

LATEST JOB VACANCIES

Business Analyst (Customer Intelligence) MTN

Department:

Customer Relations

Location:

Lagos


Job Description:


Business Analysis

* Identify business needs / project opportunities; and / or audit existing policies, procedures, practices and technology
* Develop and document / enhance business processes
* Continually find ways to streamline PPP’s and align them to business

strategy/ international best practice
* Develop report specifications to obtain data as required from various data

sources
* Identify issues and generate insights for strategic decision making
* Coordinate and prepare data/ schedules as required to support business plans/

objectives
* Develop, coordinate, manage and conduct research studies
* Generate periodic data forecasts as required (e.g. customer data, competitive info , call volumes, etc)
* Generate periodic reports to assist management decisions
* Process consultation
* Project Management/ Project Involvement
* Assist with planning/management of projects/ initiatives in line with
recommended models
* Assist in the facilitation and coordination of various initiatives
* Assist with project integration management across assigned departments/ within business area


Job Conditions:


Normal MTNN working conditions.

Minimum qualification is 2.2 or equivalent
Reporting To: Business Planning Manager - Customer Intelligence
Required Skills:


* 4 years work experience of which 2 years in formal business analysis or consulting
* Experience in project administration/coordination preferably in applicable business area


Employment Status :

Permanent

Qualification:

First degree in a related discipline

This vacancy expires on 24/9/2009

TO APPLY FOR THIS JOB, CLICK HERE IMMEDIATELY

LATEST JOB VACANCIES: MTN

Job Title

Field Support Engineer East (5)

Department:

Network Group

Location:

Rivers

Job Description:


* Perform routine O&M procedures as prescribed for Power, Transmission and BTS Radio networks.
* React to emergency faults and ensure all faults are rectified promptly within contracted SLA.
* Resolution of repetitive faults affecting BTS radio network
* Ensure provision of power (requisite quality) to all sites within purview 24 hours a day
* Implement cross connect equipment in a designated area of the MTN Network
* Compile information and report on the availability of the transmission network in light of the Service Level Agreement (SLA).
* Swiftly diagnose and clear any faults or alarms assigned by trouble ticket, or ensure escalation within time period stipulated in SLAs to correct parties if unable to fix. To close or forward all trouble tickets promptly.
* Implement approved software changes as directed with change requests.
* Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification.
* Maintain a comprehensive set of records of all transmission links, BTS sites, power equipment and spares for all sites within designated area.
* Ensure all security and network Integrity documentation is completed and adhered to.
* Liaise with diesel contractors to ensure on-scheduled supply of diesel to sites within purview

Job Conditions:

Tool of trade vehicle provided Normal MTNN working conditions. National travel and a valid drivers license. On standby 24/7 throughout the year. Overtime and the performance of call out duties are essential. Driving in high-risk areas and travelling high mileages is mandatory. Working at elevated heights and in extreme environmental conditions is a requirement. The use of safety climbing equipment while working at elevated heights is compulsory. Minimum qualification is 2.2 or equivalent
Reporting To: Team Lead, Field Support

Required Skills:


* Four years RF & BTS, transmission and electrical experience with a GSM or Wireless Telecomm operator which includes
* Two (2) years experience in implementation and maintenance of power and cooling systems preferably in the telecommunications industry
* Experience in transmission and radio planning and climbing towers is desirable

* Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance

Employment Status :

Permanent
Qualification:

B.Sc Electrical/Electronics (Telecommunications)/Mechanical Engineering

This vacancy expires on 22/9/2009

IF YOU ARE INTERESTED IN THIS OPPORTUNITY, CLICK HERE

LATEST JOB VACANCIES: MTN

Job Title (MTN)

Quality Assurance Officer (Process)

Department:

Customer Relations

Location:

Lagos
Job Description:


* Effectively execute stated policies and procedures in respect of quality and performance management.
* Routinely monitor transactions performed by process owners to identify non-compliance.
* Assist in the application of practical performance boosters
* Participate in day-to-day performance and quality monitoring exercise
* Assist in facilitating performance review processes ensuring objectivity, precision and promptness
* Proactively assist in identifying environmental constraints to quality delivery
* Analyse, summarize and review data; report findings, interpret results and make recommendations
* Generate relevant reports
* Perform other task as required by line manager
* Actively assist line managers in the development of team and individual quality and performance standards
* Facilitate target setting and performance contract development for all employees
* Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
* Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey

Job Conditions:

Normal MTNN working conditions. Minimum qualification is 2.2 or equivalent
Reporting To: Quality Assurance Team Lead

Required Skills:
2 years general work experience – preferably within client environment
Employment Status :
Permanent

Qualification:
First degree

This vacancy expires on 22/9/2009

IF YOU ARE INTERESTED IN THIS OPPORTUNITY, CLICK HERE

JOB VACANCY AT BAGCO

BAGCO MORPACK NIGERIA LIMITED THE PREMIER MANUFACTURER OF FLEXIBLE PACKAGING MATERIALS IS INVESTING IN A NEW ULTRA-MODERN BLOWN FILM PLANT. THE SERVICES OF THE FOLLOWING PROFESSIONALS ARE REQUIRED:

1. OPERATORS

2. FORKLIFT DRIVERS

3. MECHANICAL TECHNICIANS

4. ELECTRICAL TECHNICIANS

5. ELECTRONIC TECHNICIANS

6. QUALITY ASSURANCE/CONTROL TECHNICIANS

7. MANAGEMENT TRAINEES (ELECTRICAL & MECHANICAL)


SKILLS FOR 1 – 6
- THREE TO FIVE YEARS EXPERIENCE IN A BLOWN FILM PACKAGING COMPANY

- FIVE CREDITS IN PHYSIC, MATHEMATICS, ENGLISH AND ANY OTHER TWO SCIENCE SUBJECTT AT THE SSCE OR GCE O’LEVEL

- OND,NCE,NABTEB, C 7 G II/III OR WAEC TECHNICAL

SKILLS FOR 7

- HND OR BSC IN ELECTRICAL OR MECHANICAL ENGINEERING IN ADDITION TO

THE ABOVE, CANDIDATES MUST POSSESS THE FOLLOWING ATTRIBUTES

• COMPUTER SKILLS AND TECHNICAL BACKGROUD

• EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS

• COMPLY WITH ALL SAFETY PROCEDURES

FOR THE SELECTED CANDIDATES WE OFFER A COMPETITIVE COMPENSATION PACKAGE. SO IF YOU HAVE THE SKILLS AND EXPERIENCE, SEND YOUR CV AND CREDENTIALS WITHIN TWO WEEKS OF THIS ADVERTISEMENT TO:

THE HUMAN RESOURCES MANAGER P.O.BOX 589 APAPA – LAGOS

SHORT LISTED CANDIDATES WILL BE CONTACTED BY TELEPHONE OR EMAIL ONLY

INSURANCE JOB VACANCY

One of the top 5 insurance companies in nigeria is currently undergoing full business process re-engineering and are looking for a candidate who can drive a significant programme and help take them through the journey of change, playing a fundamental role in the future success and growth.
Subsequent to this, the successful individual will be involved in driving change within a business implementation role.

The specifics of this role include:

• managing multiple change projects concurrently

• full analysis of the current process and identifying the need for change / gap
analysis

• actively promotes and champions change to improve existing performance

• to generate innovative solutions, which continuously improve the performance
of existing resources, processes or services

• the ability to adapt and be flexible in changing circumstances

• managing and sustaining change process in a structured way

• managing resistance to change positively


Job requirements:

As an experienced professional, you will demonstrate that you have:

• 5 – 7 yrs experience playing the same role and must be able to demonstrate
their ability to perform on this role and provide evidence of previous change
management projects undergone.

• b.sc degree in any of the social sciences (hr, economics, sociology etc). An
mba would be preferable

• proven experience managing successful transformation projects

• experience managing complex priorities across multiple change projects

• strong communication skills with the ability to communicate at all levels

• the capability to actively promote change and carry people along through the
change process

• ability to motivate stakeholders

• the ability to demonstrate strong project management skills including the
planning and tracking of resources that belong to different teams

• previous leadership experience

• proven analysis skills and project management skills

Mode of application:

all prospects should forward their cvs to: recruitment@hartfordconsulting.com

Officer Administration Support

The Officer Admin Support is responsible for the fulfillment process, administration functions and to ensure that a high level of quality customer service is achieved and maintained. Although this role does not interact on a face to face basis with Customers, the fulfillment area is the engine room where all transactions are actioned and therefore has a direct bearing on quality customer service. Therefore work quality and to deliver against very specific timelines should be the ideal candidate’s absolute passion.


Customer Service:

The most consistent aspect of this job is service delivery A day in the life of the Officer Admin Support begins and ends with the fulfillment of all transactional processes and procedures. Within this context, having a love for, interest in and a tolerance of data, processes and procedures and a eye for detail is key.
The catch phrase “customer care” and customer service are often heard but seldom really experienced. Some people naturally want to and are really talented delivering quality service and products consistently and on time. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.


Position Requirements

Product Knowledge:

In order for the Support Officer to fulfill on the specific requirements of each product and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank. In addition providing constructive feedback and recommendations on how to improve SBs services and products is valued.


Routine:

The Officer Admin Support’s main function is to ensure a high standard of risk control through the appropriate actioning of required reports and adherence to laid down procedures. Excellent customer service stem from support officers doing things right the first time, therefore an eye for detail is very important.


Compliance:

Banks work and operate within a very strict legal framework. The Support Officer needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the “red tape” to customers in a way that makes sense to the customers impacted.
We began this description by speaking about the customer aspect of the role, well compliance can also be applied to people and relationships. Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

Click HERE To Apply Imediately

Head Service Centre

Most Service Centres offer the same functionalities, products and services as a full Branch only on a smaller scale, therefore the Head Service Centre needs to have the knowledge and experience to manage complexities that range from people management, customer service and treasury management to the physical security of the Centre and its staff.


People Management:
The most important aspect of this job is the ability to lead a small team that is responsible for the full service and sales offering. The Head Service Centre’s day begins by understanding all the various complexities of the Service Centre, from secure opening procedures, cash management, telling, enquiries to one of workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. Due to the fact that the Head Service Centre oversees the full Service Centre offering he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff. He/She is also responsible for the management of the full Performance Cycle, ensuring that all performance contracts are in place for all staff, regular performance feedback discussion must take place to ensure that the performance is at the required level. In cases where staff do not have the required skills or show competency gaps, the Head Service Centre needs to decide on what training interventions are required to close the skills gaps, he/she also participates in the quarterly Career Management Committee discussions, conduct and lead team meetings and teambuilding sessions.


Customer Service:
The fact that the Service Centre offers the full spectrum of the Banks services and products, customer service must be at the forefront of the Head Service Centre’s role! The customers last experience is their lasting impression so the Head Service Centre needs to be absolutely passionate about customer service and creating customer delight. He/she must understand and manage the impact of his/her staff on customer expectations. He/she also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.


Position Requirements Product Knowledge:

Although the Service Centre reports into the main branch and often does not have its own sales and service targets, it still remains responsible for quality sales and lead generation. The frontline roles are the roles that most frequently interact with the customer - all the front line staff need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Head Service Centre will guide, coach, develop and support the staff through applying an in depth knowledge of all the Bank’s products. The Head Service Centre will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met, furthermore he/she will participate in sales and marketing activities when required.


Routine Management:
One of the critical aspects of the Head Service Centre is to take full responsibility for the activities of the Centre’s staff as it relate to routine requirements. He/she must ensure that laid down procedures are being adhered to by all the staff. The Head Service Centre must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

Click HERE To Apply Immediately

Head Service Centre

Most Service Centres offer the same functionalities, products and services as a full Branch only on a smaller scale, therefore the Head Service Centre needs to have the knowledge and experience to manage complexities that range from people management, customer service and treasury management to the physical security of the Centre and its staff.


People Management:
The most important aspect of this job is the ability to lead a small team that is responsible for the full service and sales offering. The Head Service Centre’s day begins by understanding all the various complexities of the Service Centre, from secure opening procedures, cash management, telling, enquiries to one of workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. Due to the fact that the Head Service Centre oversees the full Service Centre offering he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff. He/She is also responsible for the management of the full Performance Cycle, ensuring that all performance contracts are in place for all staff, regular performance feedback discussion must take place to ensure that the performance is at the required level. In cases where staff do not have the required skills or show competency gaps, the Head Service Centre needs to decide on what training interventions are required to close the skills gaps, he/she also participates in the quarterly Career Management Committee discussions, conduct and lead team meetings and teambuilding sessions.


Customer Service:
The fact that the Service Centre offers the full spectrum of the Banks services and products, customer service must be at the forefront of the Head Service Centre’s role! The customers last experience is their lasting impression so the Head Service Centre needs to be absolutely passionate about customer service and creating customer delight. He/she must understand and manage the impact of his/her staff on customer expectations. He/she also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.


Position Requirements Product Knowledge:

Although the Service Centre reports into the main branch and often does not have its own sales and service targets, it still remains responsible for quality sales and lead generation. The frontline roles are the roles that most frequently interact with the customer - all the front line staff need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Head Service Centre will guide, coach, develop and support the staff through applying an in depth knowledge of all the Bank’s products. The Head Service Centre will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met, furthermore he/she will participate in sales and marketing activities when required.


Routine Management:
One of the critical aspects of the Head Service Centre is to take full responsibility for the activities of the Centre’s staff as it relate to routine requirements. He/she must ensure that laid down procedures are being adhered to by all the staff. The Head Service Centre must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

Click HERE To Apply Immediately

Customer Consultant

The Customer Consultant is responsible for active sales within the Branch context. Customers who have a need to open/close accounts or who require advice on any product or service of the Bank will see the Customer Consultant. They will then determine the customer’s needs and make recommendations around the best product and/or solution. Solution based Sales:

The most important aspect of the Customer Consultant’s role is the interaction with customers. Customers are being interviewed on a daily basis to determine their specific financial needs. Although the Customer Consultant has very specific sales targets, the sales strategy is re-active with customers coming into the Branch to see the Consultant. It is critical for the consultant to have very good personal and interpersonal skills which he/she will use to determine the specific financial solutions needed by the customer. Although re-active the Consultant must have the ability to “close the deal”, thereby contributing to the revenue stream of the Branch. To safeguard the customer, advice given by the Customer Consultant needs to comply with very specific Financial Regulatory requirements (these may vary from Country to Country)

Position Requirements Product Knowledge:

In order for the Customer Consultant to provide the customer with financial solutions, it is absolutely critical that he/she fully understands the different products of the Bank. The consultant is seen as the product expert in the Branch. Over and above the interaction with customers the Consultant often need to up-skill the branch staff on new and existing products. The Customer Consultant also manages and track cross selling and lead generation opportunities and ensures that the Branch team’s sales and service targets are being met.

Customer Service:

Although the main focus of the consultant is sales he/she must understand and manage the impact of his/her actions and advice on the customer’s overall service experience. In many cases the fulfillment of the sales transaction happens outside the Branch - it is very important for the Consultant to understand these processes and build quality relationships with these service providers.

Credit Management:

Credit is a product offering of the Bank and it is important that the consultant fully understands the credit process. Coupon lending applications need to be submitted to Credit for sanctioning, it is critical that the Consultant provide accurate information in order for the correct lending decisions to be made. Routine: Due to the fact that customers open new accounts and or apply for different products i.e.: current accounts, credit cards, home loans etc, it is absolutely critical that the correct information is obtained from customers to comply with the Bank’s laid down procedures and Financial Regulatory requirements. Excellent customer service stems from Consultants doing things right the first time – an eye for detail is a must.

Click HERE To Apply Immediately